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Post Id: 358

Beginning Sunday July 19, 2020, each offender can receive one (1) free 10-minute video visit, per week (Sunday – Saturday), until further notice. If you do not schedule a free 10-minute visit first before scheduling any other visit, that visit will be marked as free in the system and result in cancellation. If any 25 or 50 minute visits are scheduled as free visits, those visits WILL be cancelled. Only the first 10-minute visit per week is eligible for this free visit offer. During the promotional period, the visitor is responsible for any cancellations due to incorrect visit duration selected when scheduling the first visit for a given week. The visitor MUST be on the offender’s approved visitation list. This visit cannot be carried over.  If you do not use it, you will lose it.  All Division of Corrections rules and polices must be followed during all visitation.


Post Id: 361

Important System Alert

Do NOT Install Latest Microsoft Update

 

Adobe is retiring the Flash application on Dec. 31, 2020. However, Microsoft has made an update available (KB4577586) that would remove Adobe Flash immediately. It is imperative that you do not download this update at this time. Installing the update would remove Adobe Flash and disable your ability to video visit on GTL’s current system.

 

GTL is working with your loved one’s facility to install a Flash replacement. In the coming weeks, you will be notified when the install will take place. Until then, it’s critical you do not download Microsoft’s latest update.

 

Thank you,

 

The GTL Team


Post Id: 362

Attention Chrome, Edge and Internet Explorer users:

On Nov. 24, an update went out to these browsers that may be causing issues with your microphone during a video visit.

 

If you are experiencing microphone issues with your video visit, your current browser will no longer work for video visits. Please stop using Chrome/Edge/Internet Explorer and follow the instructions below:

  1. Download and install Firefox: https://www.mozilla.org/en-US/firefox/download/thanks/
  2. Download and install Adobe Flash: https://get.adobe.com/flashplayer/
  3. Open Firefox, go to the visitation website for your facility and proceed with your visit as normal

 

For further assistance, please contact Customer Service at: 855-208-7349

 

Thank You,


GTL Team


Schedule Visits | Purchase Extra Visits
Sign in to schedule and manage upcoming visits with your inmate. Inmate visitation scheduling allows you to skip the long lines by reserving your visitation time. You can select the date, time and location that is most convenient for you. Best of all, visits are confirmed instantly! Sign in to schedule and manage upcoming visits with your inmate. Inmate visitation scheduling allows you to skip the long lines by reserving your visitation time. You can select the date, time and location that is most convenient for you. Best of all, visits are confirmed instantly!
Pay-per-visit service allows you to purchase a visitation with your inmate when the inmate has exceeded his/her free visit quota. It also allows you to visit from a more convenient visitation center (Downtown vs. Jail). This also allows you to visit the inmate when the time or type of the visit fall within the guidelines of a charged visit set by the facility. Pay-per-visit service allows you to purchase a visitation with your inmate when the inmate has exceeded his/her free visit quota. It also allows you to visit from a more convenient visitation center (Downtown vs. Jail). This also allows you to visit the inmate when the time or type of the visit fall within the guidelines of a charged visit set by the facility.