Beginning Sunday July 19, 2020, each offender can receive one (1) free 10-minute video visit, per week (Sunday – Saturday), until further notice. If you do not schedule a free 10-minute visit first before scheduling any other visit, that visit will be marked as free in the system and result in cancellation. If any 25 or 50 minute visits are scheduled as free visits, those visits WILL be cancelled. Only the first 10-minute visit per week is eligible for this free visit offer. During the promotional period, the visitor is responsible for any cancellations due to incorrect visit duration selected when scheduling the first visit for a given week. The visitor MUST be on the offender’s approved visitation list. This visit cannot be carried over.  If you do not use it, you will lose it.  All Division of Corrections rules and polices must be followed during all visitation.

Important System Alert

Do NOT Install Latest Microsoft Update

Adobe is retiring the Flash application on Dec. 31, 2020. However, Microsoft has made an update available (KB4577586) that would remove Adobe Flash immediately. It is imperative that you do not download this update at this time. Installing the update would remove Adobe Flash and disable your ability to video visit on GTL’s current system.

GTL is working with your loved one’s facility to install a Flash replacement. In the coming weeks, you will be notified when the install will take place. Until then, it’s critical you do not download Microsoft’s latest update.

Thank you,

The GTL Team

Attention Chrome, Edge and Internet Explorer users:

On Nov. 24, an update went out to these browsers that may be causing issues with your microphone during a video visit.

If you are experiencing microphone issues with your video visit, your current browser will no longer work for video visits. Please stop using Chrome/Edge/Internet Explorer and follow the instructions below:

1. Download and install Firefox: https://www.mozilla.org/en-US/firefox/download/thanks/
2. Download and install Adobe Flash: https://get.adobe.com/flashplayer/
3. Open Firefox, go to the visitation website for your facility and proceed with your visit as normal

For further assistance, please contact Customer Service at: 855-208-7349

Thank You,

GTL Team

ATTENTION DESKTOP VISITORS!

There’s a new way to video visit online that requires a new desktop application, GTL VisBridge. To download, please log into your visitor account at least 10 minutes before your next visit, select “Internet Visit Tester” from the menu bar, then follow the prompts.

For a step-by-step tutorial, watch the video below:

Watch the how to for Windows | Watch the how to for Mac

Please Note:?This new application is only for visitors using a desktop or?laptop. Mobile visitors?will continue to?use the current GTL?VisMobile?app.